Shipping Policy

Processing & Shipping Times

All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated shipping times:

• Standard Shipping (U.S.): 3-7 business days

• Expedited Shipping (U.S.): 2-3 business days

• International Shipping: 7-14 business days (varies by destination)

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Rates

Customers are responsible for shipping costs. Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates.

Lost or Stolen Packages

Curvehaus is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors. If you still need assistance, contact us at [your customer service email], and we will do our best to help.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not included in the shipping cost and must be paid upon arrival.

Shipping Address Changes

If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has been shipped, we cannot make changes.

Shipping Delays

Curvehaus is not responsible for carrier delays due to weather, holidays, or other unforeseen circumstances. However, if you experience an unusual delay, please reach out, and we will assist as much as possible.

For any further questions, please contact us at curvehaus@gmail.com

Return Policy

 

Eligibility for Returns

We want you to love your Curvehaus purchase! If you’re not completely satisfied, we accept returns for store credit only within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Items must be free of stains, deodorant marks, perfume, and pet hair.

• All shapewear, bodysuits, intimates, and final sale items are non-returnable due to hygiene reasons.

How to Initiate a Return

1. Email [your customer service email] with your order number and reason for return.

2. Once approved, you’ll receive return instructions.

3. Ship your item back within 7 days of return approval.

4. Once received and inspected, store credit will be issued via a Curvehaus e-gift card within 5-7 business days.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Curvehaus is not responsible for lost returns.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of delivery with photos. We will gladly replace the item or issue store credit.

Exchanges

We do not offer direct exchanges. If you need a different size or style, return your item for store credit and place a new order.

Non-Returnable Items

• Shapewear, bodysuits, intimates

• Items marked Final Sale

• Gift cards

Refunds

Curvehaus does not issue refunds—only store credit. Once store credit is issued, it does not expire and can be used on any future purchase.

For any questions, please email us at [your customer service email].

This keeps things clear, professional, and in line with industry standards while protecting your brand. Let me know if you want any changes!